{"id":87,"date":"2020-03-03T11:10:30","date_gmt":"2020-03-03T02:10:30","guid":{"rendered":"https:\/\/en.sunroute-ueno.jp\/?page_id=87"},"modified":"2026-01-16T09:29:18","modified_gmt":"2026-01-16T00:29:18","slug":"%e3%82%88%e3%81%8f%e3%81%82%e3%82%8b%e3%81%94%e8%b3%aa%e5%95%8f","status":"publish","type":"page","link":"https:\/\/en.sunroute-ueno.jp\/?page_id=87","title":{"rendered":"FAQ"},"content":{"rendered":"<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong> <strong>How can I make it to the Hotel?<\/strong> <\/h5>\n\n\n\n<p><strong><span style=\"color:#ce407d\" class=\"tadv-color\">A  <\/span><\/strong>After arrived at \u201cUENO\u201d station, find the Chuo-gateway.<\/p>\n\n\n\n<p>Get out through the gateway and turn left to Asakusa-exit.<\/p>\n\n\n\n<p>Go down to your left hand side along the station for 2minutes. Then you\u2019ll find us on your right .<\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong> <strong>What time is check-in\/check-out?<\/strong><\/h5>\n\n\n\n<p><span style=\"color:#ce407d\" class=\"tadv-color\"> <strong>A  <\/strong> <\/span>Check-out time is 11:00 PM. &nbsp;&nbsp; Special late-checkout 12:00PM is offered for our memberships (whose rank is more than \u201cSILVER\u201d ) <\/p>\n\n\n<hr \/>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span class=\"tadv-color\" style=\"color:#00a5d4\">\uff31<\/span> <\/strong> <strong>Can I leave my luggage before check-in or after check-out?<\/strong><\/h5>\n\n\n\n<p><span class=\"tadv-color\" style=\"color:#ce407d\"> <strong>A  <\/strong> <\/span>Yes, it is possible. However, it is only possible to store luggage on the same day, and as a rule, each person is limited to one item. If you wish to keep your luggage beyond the date of your stay, you will need to make a reservation for the next stay, and there is a charge for this service.<\/p>\n\n\n\n<p><\/p>\n\n\n<hr \/>\n\n\n<h5 class=\"wp-block-heading\"><strong><span class=\"tadv-color\" style=\"color:#00a5d4\">\uff31<\/span> <\/strong> <strong>Can the air conditioning in the guest room be switched between cooling and heating?<\/strong><\/h5>\n\n\n\n<p><span class=\"tadv-color\" style=\"color:#ce407d\"><strong>A <\/strong> <\/span> We apologize. The air conditioning and heating settings are managed centrally and cannot be switched individually per room. However, the temperature can be adjusted within each room. If you find the room too cold, we offer blankets and small fan heaters for rent. As quantities are limited, please contact the front desk as soon as possible.<\/p>\n\n\n<hr \/>\n\n\n<h5 class=\"wp-block-heading\"><strong><span class=\"tadv-color\" style=\"color:#00a5d4\">\uff31<\/span> <\/strong> <strong>Do all guest room windows open?<\/strong><\/h5>\n\n\n\n<p><span class=\"tadv-color\" style=\"color:#ce407d\"><strong>A <\/strong> <\/span> We apologize, but some rooms cannot be opened as they serve as emergency fire department access points.<\/p>\n\n\n<hr \/>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong> <strong>Can children stay for free?<\/strong><\/h5>\n\n\n\n<p>  <span style=\"color:#ce407d\" class=\"tadv-color\"><strong>A  <\/strong> <\/span> Small Children can stay for free. No extra bed, pillows towels, toothbrushes are available for them. <\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong> <strong>What bath amenities are included in the room?<\/strong><\/h5>\n\n\n\n<p> <span style=\"color:#ce407d\" class=\"tadv-color\"><strong> A   <\/strong><\/span> Towels sleep gowns toothbrush hairdryer razor comb ear swab etc. <\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong> <strong>Can pets stay?<\/strong> <\/h5>\n\n\n\n<p> <span style=\"color:#ce407d\" class=\"tadv-color\"> <strong>A  <\/strong>  <\/span> Pet cannot be accompanied. Exception; Guide dogs .<\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong> <strong>Is Wi-Fi access available?<\/strong> <\/h5>\n\n\n\n<p><span style=\"color:#ce407d\" class=\"tadv-color\">  <strong>A  <\/strong>  <\/span> Free Wi-Fi is available in the whole hotel. <\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31 <\/span><\/strong>  <strong>Are there some vending machines in the Hotel?<\/strong><\/h5>\n\n\n\n<p> <span style=\"color:#ce407d\" class=\"tadv-color\"> <strong>A  <\/strong> <\/span>  Vending machine of be beverages and alcohols are available. <\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\"> <span style=\"color:#00a5d4\" class=\"tadv-color\"> <strong>\uff31<\/strong><\/span><strong> <\/strong> <strong>Do you have washing machines?<\/strong><\/h5>\n\n\n\n<p>  <span style=\"color:#ce407d\" class=\"tadv-color\"><strong>A  <\/strong>  <\/span> There are a washing machine and a dryer. Detergents are available at front desk. <\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong> <strong>Is there a meeting room?<\/strong> <\/h5>\n\n\n\n<p>  <span style=\"color:#ce407d\" class=\"tadv-color\"><strong>A  <\/strong>  <\/span> There is no meeting rooms, or multipurpose rooms etc. <\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong>  <strong>Do you have parking lots?<\/strong><\/h5>\n\n\n\n<p>  <span style=\"color:#ce407d\" class=\"tadv-color\"><strong>A  <\/strong>  <\/span> There are a few parking lots in basement floor. (reservations required.) <\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong>  <strong>Is there any convenience stores nearby?<\/strong><\/h5>\n\n\n\n<p> <span style=\"color:#ce407d\" class=\"tadv-color\"><strong>A  <\/strong> <\/span>&nbsp;There is one in just 1minute walk <\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong>  <strong>What time does breakfast open?<\/strong><\/h5>\n\n\n\n<p> <span style=\"color:#ce407d\" class=\"tadv-color\"> <strong>A  <\/strong> <\/span>  It opens at 7:00AM, closes at 10:00AM .<\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong>  <strong>Is reservation for breakfast required?<\/strong><\/h5>\n\n\n\n<p> <span style=\"color:#ce407d\" class=\"tadv-color\"><strong>A  <\/strong> <\/span> Reservations not needed. You can pay for it in both front desk and on the spot. <\/p>\n\n\n<hr \/>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong>  <strong>Is it possible to send luggage to another place?<\/strong><\/h5>\n\n\n\n<p>  <span style=\"color:#ce407d\" class=\"tadv-color\"><strong>A  <\/strong>  <\/span> You Japan\u2019s major delivery service (YAMATO) Ask the Front desk .<\/p>\n\n\n<hr>\n\n\n<h5 class=\"wp-block-heading\">  <strong><span style=\"color:#00a5d4\" class=\"tadv-color\">\uff31<\/span> <\/strong> <strong>&nbsp;Is it possible to send packages to the Hotel in advance of stay?<\/strong><\/h5>\n\n\n\n<p>  <span style=\"color:#ce407d\" class=\"tadv-color\"> <strong>A  <\/strong><\/span>  Luggage arrived in advance will be kept in Front desk and be handed to you when you check-in. &nbsp;Don\u2019t forget to write your NAME and THE DATE OF STAY on your delivery slip.<\/p>\n\n\n<hr \/>\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\uff31 How can I make it to the Hotel? A After arrived at \u201cUENO\u201d station, find the Chuo-gateway. Get out through th&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":18,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"tags":[6],"class_list":["post-87","page","type-page","status-publish","hentry","tag-side"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=\/wp\/v2\/pages\/87","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=87"}],"version-history":[{"count":7,"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=\/wp\/v2\/pages\/87\/revisions"}],"predecessor-version":[{"id":555,"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=\/wp\/v2\/pages\/87\/revisions\/555"}],"wp:attachment":[{"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=87"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/en.sunroute-ueno.jp\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=87"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}