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Hotel Sunroute “stellar”Ueno
 +81-3-5806-1200

Hotel Information 

ホテルサンルートステラ上野にご宿泊いただき誠にありがとうございます。
Thank you for staying at Hotel Sunroute Stella Ueno.

Wi-Fiのご案内はお部屋の机の上にございます。

The Wi-Fi password is on the table in your room.

全客室禁煙となっております。喫煙は1階の喫煙ブースをご利用ください。

All rooms are non-smoking. A smoking area is available on the 1st floor.

5階にコインランドリーがございます。洗濯は1回200円、乾燥は30分100円となっております。洗剤は別途必要になります。(フロントで販売中)

Coin laundry are available on the 5th floor. Laundry machine fee is: 200 yen, and drying machine fee is: 100 yen per 30 minutes. Detergents (laundry powder set) are sold at the front desk. A plastic cup is available next to the ice machine.

お荷物お預かりサービスについては、当日引取りのお荷物は無料でお預かりいたします。次回の宿泊まで荷物をお預りする場合は、荷物1個につき1日500円を申し受けます。次回のご予約が確認できない場合はお預かりできませんので、予めご了承くださいませ。

Luggage will be kept free of charge if you pick up your luggage on the same day. If you wish to keep your luggage until your next stay, we will charge 500 yen per piece per day. Please note that we will not be able to keep your luggage if we cannot confirm your next reservation.

故障等で不要になったスーツケース等の大型ゴミの破棄は有料となります。フロントで事前にお申し込みの場合は廃棄料2,000円となります。無断で部屋に放置した場合は4,000円となりますのでご注意くださいませ。

About our luggage disposal policy. If you wish to dispose of your luggage, please bring it to the reception. The cost for luggage recycling is 2000 yen. Failure to notify the reception and leaving your luggage abandoned in the room will result in a penalty of 4000 yen. Thank you very much for your cooperation in helping us maintain a clean ecosystem.

お部屋の水道水は飲料可能でございます。お湯をご利用の際は部屋にある電気ケトルをご利用くださいませ。

The tap water in the Hotel is drinkable,however if you need a hot water, please use the electric kettle available in your room.

お飲み物の自動販売機は5階にございます。

Beverage vending machines are located on the 5th floor.

清掃サービスは午前10時から午後2時までとなります。エコクリーンニングや清掃不要の場合やご不明な点はフロントまでお問合せくださいませ。

The cleaning service is carried out from 10:00am to 2:00pm. If you hang a “Green Cleaning” label outside the door, Housekeeping Staff will only collect trash from your room. If you hang a “Do Not Disturb” label outside the door, the housekeeping staff will not will enter in your room.

フロントで宅急便サービス(クロネコヤマト)を承っております。

We accept parcel shipments at the front desk. We have shipping boxes available (for a fee) as well as shipping labels, so please feel free to inquire.

電子レンジは1階エレベーター前にございます。

Microwave oven is available in front of the elevator on the 1st floor.

VOD(Video On Demand)の視聴は券売機でチケットの購入が必要です。

tickets are sold in front of the elevator on each floor.

As of February 2024