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Hotel Sunroute “stellar”Ueno
 +81-3-5806-1200

Hotel Information 

■ Do you have free wifi here?
The Wi-Fi password is on the table in your room.

■ Is there a smoking area?
A smoking area is available on the 1st floor.

■ Microwave oven
Microwave oven is available in front of the elevator on the 1st floor.

■ VOD ( video on demand )
tickets are sold in front of the elevator on each floor.

■ Can you drink the water?
The tap water in the Hotel is drinkable,however if you need a hot water, please use the electric kettle available in your room.

■ Do they have a coin laundry in this Hotel?
Coin laundry are available on the 5th floor. Laundry machine fee is: 200 yen, and drying machine fee is: 100 yen per 30 minutes. Detergents (laundry powder set) are sold at the front desk. A plastic cup is available next to the ice machine.

■ Is there a vending machine here?
Coin laundry are available on the 5th floor. Laundry machine fee is: 200 yen, and drying machine fee is: 100 yen per 30 minutes. Detergents (laundry powder set) are sold at the front desk. A plastic cup is available next to the ice machine.

■ Cleaning service
The cleaning service is carried out from 10:00am to 2:00pm. If you hang a “Green Cleaning” label outside the door, Housekeeping Staff will only collect trash from your room. If you hang a “Do Not Disturb” label outside the door, the housekeeping staff will not will enter in your room.

■ Can I send a parcel?
We accept parcel shipments at the front desk. We have shipping boxes available (for a fee) as well as shipping labels, so please feel free to inquire.

■ Regarding luggage disposal
If you need to dispose your suitcase or stroller. A disposal fee of 4,000 yen per item will be charged.Please contact with the front desk.

■ Regarding luggage storage service
Regarding luggage storage service, luggage that is collected on the same day can be stored free of charge. If you would like to store your luggage for more than one day, you will be charged 500 yen per item per day. Please keep in mind that second booking is required.

As of February 2024