FAQ

Ｑ How can I make it to the Hotel?

A After arrived at “UENO” station, find the Chuo-gateway.

Get out through the gateway and turn left to Asakusa-exit.

Go down to your left hand side along the station for 2minutes. Then you’ll find us on your right .

Ｑ What time is check-in/check-out?

A Check-out time is 11:00 PM.    Special late-checkout 12:00PM is offered for our memberships (whose rank is more than “SILVER” )

Ｑ Can children stay for free?

A Small Children can stay for free. No extra bed, pillows towels, toothbrushes are available for them.

Ｑ What bath amenities are included in the room?

A Towels sleep gowns toothbrush hairdryer razor comb ear swab etc.

Ｑ Can pets stay?

A Pet cannot be accompanied. Exception; Guide dogs .

Ｑ Is Wi-Fi access available?

A Free Wi-Fi is available in the whole hotel.

Ｑ Are there some vending machines in the Hotel?

A Vending machine of be beverages and alcohols are available.

Ｑ Do you have washing machines?

A There are a washing machine and a dryer. Detergents are available at front desk.

Ｑ Is there a meeting room?

A There is no meeting rooms, or multipurpose rooms etc.

Ｑ Do you have parking lots?

A There are a few parking lots in basement floor. (reservations required.)

Ｑ Is there any convenience stores nearby?

A  There is one in just 1minute walk

Ｑ What time does breakfast open?

A It opens at 7:00AM, closes at 10:00AM .

Ｑ Is reservation for breakfast required?

A Reservations not needed. You can pay for it in both front desk and on the spot.

Ｑ Is there Luggage storage service before check-in/after check-out?

A We have luggage storage service at front desk. (Take care of your valuables yourself)

Ｑ Is it possible to send luggage to another place?

A You Japan’s major delivery service (YAMATO) Ask the Front desk .

Ｑ  Is it possible to send packages to the Hotel in advance of stay?

A Luggage arrived in advance will be kept in Front desk and be handed to you when you check-in.  Don’t forget to write your NAME and THE DATE OF STAY on your delivery slip.