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Hotel Sunroute “stellar”Ueno
 +81-3-5806-1200

Warning Regarding Redirects to Phishing Sites

We would like to express our sincere gratitude for your continued patronage.

We have confirmed that some guests who booked our hotel through the accommodation booking site “Booking.com” have received suspicious messages purporting to be reservation confirmations. These messages direct recipients to fraudulent websites (phishing sites) and request them to enter their credit card information.

These messages were not sent by our hotel. If you receive any suspicious messages, please do not access the URL provided or enter any information; please delete the message immediately.

Furthermore, as a security measure, we will implement necessary precautions, such as regularly changing passwords on online booking sites, including Booking.com.

We sincerely apologize for the significant inconvenience and concern this has caused our guests.
We kindly ask for your understanding and ask that you remain vigilant.